The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Process incoming and outgoing mail.
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Sort and dispatch incoming mail to nominated recipients or locations. Completed |
Evidence:
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Collect and check outgoing mail to ensure all items are correctly prepared for dispatch. Completed |
Evidence:
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Record mail according to store policy and procedures. Completed |
Evidence:
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Dispatch mail within designated time limits. Completed |
Evidence:
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Process bulk mail.
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Collate documents as required. Completed |
Evidence:
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Sort and batch envelopes according to Australia Post specifications. Completed |
Evidence:
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Lodge batched items for delivery. Completed |
Evidence:
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Operate office equipment.
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Identify appropriate equipment for intended application. Completed |
Evidence:
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Operate equipment according to manufacturer instructions. Completed |
Evidence:
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Identify and rectify equipment faults or report to relevant personnel. Completed |
Evidence:
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Follow opening and shutdown processes according to store procedures. Completed |
Evidence:
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Apply maintenance program for equipment to ensure down time is minimised. Completed |
Evidence:
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File and retrieve documents.
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File documents according to store policy. Completed |
Evidence:
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Identify and retrieve documents as requested. Completed |
Evidence:
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Update and modify existing records. Completed |
Evidence:
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Remove, process and store designated inactive files according to store policy. Completed |
Evidence:
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Assemble new files. Completed |
Evidence:
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Record movements of documentation. Completed |
Evidence:
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Establish contact with internal and external customers.
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Use telephone system functions according to store policy. Completed |
Evidence:
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Obtain and accurately record telephone and fax number or email address. Completed |
Evidence:
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Answer incoming calls promptly and according to store policy. Completed |
Evidence:
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Establish and clearly convey purpose of contact. Completed |
Evidence:
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Transfer or place calls on hold as required. Completed |
Evidence:
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Keep customers informed of delays and action being taken. Completed |
Evidence:
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Record messages accurately and promptly return calls if required. Completed |
Evidence:
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Prepare simple correspondence.
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Prepare and present correspondence for approval or signature according to set timeframes. Completed |
Evidence:
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Write text using clear, concise language. Completed |
Evidence:
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Use correct spelling, punctuation and grammar. Completed |
Evidence:
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Use standard form letters according to store policy. Completed |
Evidence:
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